Frequenctly Asked Questions

Making it simpler to understand.



No, there are zero speed limits on top up data.

Yes, top-ups are available in the Client Control Panel.

Yes, but there will be a 3 month waiting period until you can upgrade/downgrade again.

Yes. All Capped LTE packages can be upgraded or downgraded via your Client Control Panel. Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade. This is a restriction from our provider.

You can use the LTE service anywhere provided you are within the relevant provider's Telkom coverage area. That said, LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.

Yes, you can use the SIM inside any other compatible device. Please just note that you'll need to be in the Telkom Network coverage area.

Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.

We will preconfigure the LTE device that is shipped with your Telkom LTE SIM card - so you do not need to change any APN settings.

In-bundle Anytime data will roll over for up to 60 days within a Calendar Month. Unused Night Surfer data does not roll over.

You can easily check your data usage at any time via your Client Control Panel.

Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 72 hours.

Within 10 business days, provided payment has cleared (stock dependant)

Maximum of 3 orders per legal entity (business or individual).

Yes, the service does not work outside these times unless using top up data.

No, it is not suitable for mobile use. The Uncapped LTE SIM should only be used in a compatible LTE router.

Yes, should you decide to cancel your package, a calendar months' notice is required. And cannot be cancelled after the 25th of a calendar month.

All LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.

You can generally expect speeds between 10-50Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home.