Overview of all system notices.

Impact Details
Medium
Dated: Fri, May 22, 2020 at 09:44 AM | Subject: Telkom LTE Systems | Status: Ongoing

Message: We are receiving reports that Telkom LTE usage and processing of top ups are currently intermittent.The issue has been escalated to Telkom. No ETR has been provided at this time.
Medium
Dated: Thu, Apr 30, 2020 at 08:20 AM | Subject: Telkom Mobile Systems | Status: Ongoing

Message: We are experiencing issues communicating with Telkom's systems in order to process top-ups or to update suspend statuses. This is also effecting tracking of usage.
Medium
Dated: Fri, Apr 03, 2020 at 09:36 AM | Subject: Telkom Mobile LTE | Status: Resolved

Message: We are currently seeing some delays with provisioning, sim swaps and service changes on Telkom LTE. We have reported this with Telkom who are currently attending to the matter. We apologise for any inconvenience caused.
Low
Dated: Sat, Apr 03, 2020 at 12:34 PM | Subject: WACS Cable Repair | Status: Resolved

Message: WACS Outage Update: We have had final confirmation that the WACS repairs are complete and everything is according to specification. This matter is now resolved from an SA NREN perspective.
Medium
Dated: Fri, Apr 03, 2020 at 12:11 PM | Subject: WACS Cable Repair | Status: Resolved

Message: WACS Outage Update: Post recovery checks are being conducted and therefore the connectivity may be interrupted briefly at times. We are awaiting final clearance that all is well. Up to the minute information -> https://twitter.com/RENAlerts
Medium
Dated: Wed, Apr 01, 2020 at 10:34 AM | Subject: Telkom Mobile LTE Provisioning & Service Changes | Status: Resolved

Message: Telkom are currently experiencing delays with processing service changes as well as provisioning of new Telkom Mobile LTE sim cards. Telkom have not provided an ETR at this time. We apologize for the inconvenience caused.
Medium
Dated: Mon, Mar 30, 2020 at 15:47 PM | Subject: WACS Cable Repair | Status: Resolved

Message: A cable repair vessel is on its way to the break in the WACS undersea cable. It is estimated that the repair will be completed by 4 April 2020. This is according to the latest report from the RENAlerts service by SANReN and TENET. RENAlerts recently confirmed that a break on the West Africa Cable System (WACS) took place on a cable belonging to TATA between Highbridge in the UK, and Seixal in Portugal. RENAlerts reported that the repair ship tasked with fixing the break in WACS has the necessary spares aboard and is underway to the break. It is expected to arrive at the location of the break on 31 March. The completed repair of the cable is then set for 4 April.
Medium
Dated: Mon, Mar 30, 2020 at 11:59 AM | Subject: International Traffic Degradation | Status: Resolved

Message: Additional capacity has been acquired running off of Seacom. Currently traffic is routing through here as well.Engineers are rerouting traffic managing our international traffic across the alternate paths to make sure we keep packet loss at bay and improve the experience for all our clients.
High
Dated: Sat, Mar 28, 2020 at 16:30 PM | Subject: International Traffic Degradation | Status: Resolved

Message: We are aware that there is currently problems with international traffic. This is due to a problem on the cables we make use of to send and receive international traffic. This problem is causing increased latency and slow speeds when accessing international servers and data. Engineers are attending to the problem. We will provide feedback once received.We apologise for any inconvenience caused.
Medium
Dated: Sat, Mar 28, 2020 at 10:05 AM | Subject: Telkom Mobile LTE Provisioning | Status: Resolved

Message: We are experiencing issues communicating with Telkom's systems in order to process top-ups or to update suspend statuses. Our engineers are in contact with Telkom to urgently resolve this matter. We apologise for any inconvenience caused.
Medium
Dated: Thu, Mar 26, 2020 at 11:08 AM | Subject: MTN Fixed LTE | Status: Resolved

Message: We are receiving reports of newly provisioned clients on MTN Fixed LTE only able to connect on 3G. Our engineers are working with MTN to have this issue resolved. We apologise for any inconvenience caused.
Medium
Dated: Tue, Mar 24, 2020 at 13:43 PM | Subject: Courier Deliveries During Lockdown | Status: Ongoing

Message: Please be advised that together with our courier partner we will continue to process and deliver purchases during the lockdown period. Please do expect that there is the possibility of delivery delays.
Medium
Dated: Thu, Feb 20, 2020 at 13:05 PM | Subject: Eskom Load Shedding and Wirless / Mobile | Status: Ongoing

Message: Due to the ongoing load shedding by Eskom, Mobile / Wireless providers have issued a statement that service loss would be experienced as a result of this. Mobile / Wireless providers use batteries and generators as backup to their high sites and towers, however battery sites have limited power and will eventually fail. Due to the frequency and duration of the load shedding the backup batteries at various towers / high sites are not able to fully recharge. The providers are pro-actively putting measures in place to help mitigate the effect of the widespread load shedding. Part of these measures are deploying generators to various key sites to assist with keeping the backup batteries fully charged.